Coffee, Cake & kink prides its self in personal service, not because it get us more sales, but because that what we could not find 10 years ago when we set up our unique shop in Covent Garden, we were frustrated by being treated like just another number and not unique person.
So in case you haven't experienced CCK in the flesh, we thought we would go through our Email boxes and place a selection of comments from our webshop customers, also you can visit the guest books and boards from the Covent Garden Store 2003 - 2008.
If you have anything nice or constructive say, we would love to hear from you.
On 13th February 2013, Stephanie wrote:
Hi, Thanks for the reply. I will of course return to your shop, especially when getting presents for my more interesting friends!
On 23rd November 2012, Paul wrote:
Of course that's fine, not a problem. Must say, both times we have ordered from you we have been very impressed with your attentive and personal customer service. We will be using you again!
On 29th July 2012, Alan wrote:
I couldn't find where to put feed back so I hope it is ok here. If not let me know where to do it. I bought some Bettie Page and other Femdom cards. There are excellent. I had a query and got fantastic personal service from Alana. Bring back the shop!
Thank you very much
On 26th April 2012, Peter wrote:
Thank you for the e-mail. Yes the money is in my account. It is a pity that we could not do business this time due to the goods being out of stock. But because of the way you have handled my refund I will definitely be back to order goods from you.
On 17th April 2012, Mike wrote:
Just like to say I have really enjoyed having a problem with your company.
Usually when I have had issues in the past, I have had to dredge through receipts, prove payment, prove non receipt etc etc etc, but what occurred when my ordered product never arrived from CCK was almost pleasurable.
Thank you for listening, thank you for staying in touch, and thank you for getting my purchase to me in time to present as a gift for a special birthday.
The service you have provided has been admirable, and I fully look forward to dealing with your website again
Mike, a very satisfied customer.
On 24th August 2011, Hugo wrote:
Thanks for sending the order so quickly. It arrived on Saturday :-). My girlfriend was very excited!
How would you like to handle the refund? If you'd like to just credit it back to my Paypal account that would be fine with me.
All the best,
On 17th August 2011, Peter wrote:
Thank you very much for your concern.
The book arrived in a couple of days. Packaging was excellent, absolutely no damage to the book. Very often large parcels receive a somewhat rough handling by the mail people.
The book is absolutely superb. Very fine illustrations, certainly one of my more succesfull purchases. I can only recommend it to others.
So, in all I'm am very satisfied with my shopping at CCK.
Peter Knudsen, Bergen, Norway.
On 13th July 2011, Barbara wrote:
Hi Alana, I received my order on Friday last week and am very happy with my purchase. Thank you for your very prompt and courteous service. I will certainly recommend you to friends and won't hesitate in ordering from you in future.
On 29th June 2011, Ronald wrote:
Everything arrived fine thank you.I will certainly use your services again in the future.
On 16th June 2011, Kate wrote:
I love your website and often look to see what else you're offering. I've not bought anything other than the card, but am sure I will do in due course.
Many thanks and best wishes for your business
Kate - York
On 16th June 2011, Terry wrote:
Hi, thank you for contacting me. The goods arrived thank you. I am pleased with the service and speed of delivery. A good clear user friendly web site.
I will be using it again.
Good luck with the business. It has a good name.
Terry - London
On 16th June 2011, Jay wrote:
Hi Alana, product arrived safely and quickly i was very satisfied with the service.
JG - London
On 19th April 2011, Amanda wrote:
I received the cards today, and they are perfect. Thank you so much for all the extra care you have taken with my order. I do appreciate it when people go the ' extra mile ' for you and I will bear you in mind for future purchases and will also be recommending you to friends and family.
On 27th March 2011, Ronan wrote:
Thanks for your concern. The delayed item turned up very quickly after you guys picked up my concern.
I love your site - it is an inspiration for fun open minded living. Please pass on my warmest regards to your sales team.
All the best,
Ronan - London
On 29th November 2010, Heidi wrote:
I'll definitely continue to stop first at CCK for kink related purchases, and can not wait for the new shop!
Heidi - Billericay
On 28th November & 2nd December 2009, Wendy wrote:
Thank you so much for the prompt delivery of my card and your little note. The three fat ladies in bikinis is my favorite ever card as it represents me and my two best friends who are sadly neither still with me. My best friends daughter is really struggling with the loss of her mum and I know this card will cheer her up.
Thank you so much for your letter and the present of the card Les Sportives you have no idea how much your note means to me.
Your card will be framed and put next to my copy of Grosses Chaleurs to remind me there are some lovely people in the world you just have to find them!
Wendy - Purbrook, Hants
On 21st January 2009, Richard wrote:
Yes, the pink box has arrived safely and swiftly after your last msg, not a problem with the delay and I would definitely use your store again, thanks!